HAL has maintained its position of technological and business leadership for over (18 Years at Egypt and 8 Years at Saudi Arabia).
HAL's innovative technologies empower customers to dynamically apply HAL's best-in-class technologies to their business challenges as required, and to define acquisition terms that are best suited to their needs.
From business consultancy and technical delivery to a complete managed solution HAL has professional expertise to plan, implement and manage any IT needs so that it meets the needs of the business today and for the future.
The flexibility, intelligence and platform-neutrality of HAL's solutions make them ideal for optimizing the return on investments, reducing the total cost of ownership.
HAL uses their own highly trained staff for services delivery to guarantee that the quality of the completed work always meets their exacting standards.
Customer satisfaction is the cornerstone of HAL's business, the fact that we take it seriously and respond quickly has given them the respect and loyalty of a strong customer base spanning all.
HAL Mission and Vision
HAL' vision is to be the ideal partner to our clients. We will do this by listening to their needs, managing change effectively, and investing in people and technology to increase productivity and flexibility.
HAL is a comprehensive IT solution center that translates IT cutting edge technologies to viable business solution
Customer's area HAL's ultimate focus; fulfilling customers' requirements and expectation are the basic measurements and guidelines for HAL's success.
HAL's value proposition contributes to customers endeavors to improve their overall value streams through the adaptation of appropriate technologies.
HAL has set forward the following objectives:
- To add value to customers by anticipating and identifying their requirement, providing cost-effective solutions, through efficient and effective services.
- To continue focusing on achieving the highest levels of customer satisfaction with its offerings.
- To be the channel of choice for suppliers.
- To be the industry leader in the products and services that it offers.
The information Processing industry is one of most advanced and rapidly developing industries today.
A Particularly high Level of personnel is required to ensure that customers are properly counseled on the selection of equipment and applications, and that adequate support is provided before, during and after delivery.
This is reflected in the quality of people employed by HAL, and by the emphasis placed on the need for continuous education and training programs.
HAL Management and organizational structure is build to focus on customer relationship and customer satisfaction.
ALL HAL technical and support staff are certified for their specialized areas of expertise by the suppliers.
Pre-sales and after-sale support teams are certified in products and solutions fro SUN, 3M, American Dynamics, Cisco and others...
HAL Organization Structure
The Sales Department is divided by market sector into Petroleum, Academic, Telecommunications, Manufacturing, Utilities, Defense, Government, Finance and Transportation.
The Marketing Department is responsible for product positioning, identifying competition, potential customers, conducting market researches and aggressively developing convenient marketing plan. The department follows our business plan closely. Marketing main activities include product pricing, competition analysis and advertising.
System Engineering Division
The System Engineering Department is responsible for pre-sale technical support.
Customer Support Division
Responsible for after sale support activities, such as software, hardware troubleshooting and answering customer inquiries. Our field engineers are accessible 24 hours, with a 2-hour response time inside the main cities in Riyadh, Dammam and Jeddah and 24-hours response time outside the main cities Riyadh, Dammam and Jeddah. We also offer a 24-hour service for sites with special requirements.
HAL's philosophy is to work with suppliers that represent "best of breed" technologies and solutions; these suppliers include world leaders such as SUN, Symbol, Cisco networks, 3M, American Dynamics... as well as others which are amongst the best in their specialized fields.
HAL offers a wide range of products from the world's most respected manufacturers of IT equipment in the world. For this purpose HAL Computers has signed partnership contracts and it is official partner of many world leading IT companies. The high level of vendor-partner credibility that HAL has built in the market place in Kingdom of Saudi Arabia. the highest levels of sales and support is also a proof of HAL's ability to make its solutions effective and reliable for both today's and tomorrow's needs. HAL's had Close relations with companies like...
HAL Computers has also signed and lot of local contracts with domestic companies authorized to sell equipment and services from the other reputable brands. On this way we provide single point of contact for purchasing, installation, implementation, integration and servicing of the equipment regardless of complexity and manufacturer is their equipment. This simplify the management of the IT infrastructure regardless of heterogeneity of the existing equipment, and at the same time reduces the operational and total cost of ownership.